OUR COMMITMENT TO OUR CLIENTS
Making The Process As Smooth And Straightforward As Possible
In a mortgage market that is a jungle our clients tell us that they are delighted with the service we offer (see what our customers say) – or take a look at how we do it below:
If you're applying for a mortgage, finding the right deal is only the first step. It can take a while for your mortgage to reach completion. That's where having your own dedicated consultant comes in:
They will liaise with your lender, solicitor and surveyor and manage the process right through to getting a satisfactory offer. They'll chase up references, instruct your survey and be the central point of contact for your mortgage application, keeping you updated every step of the way.
What You Can Expect
Below you'll find answers to some typical questions that show you the high standard of service you can expect from everyone at Mortgages by Money Brain.
How will it work
At Mortgages by Moneybrain we offer you the option of face to face (if geography prevents this technology can help), remote or a hybrid of the two (our most popular choice) to fit in with your busy lifestyle.
How long does a mortgage take to reach completion?
Your mortgage process should go through the following stages: Fact Finding; Recommendation; Application to mortgage offer; from mortgage offer to exchange of contract; exchange of contract to completion. (To find out more about what happens in these stages, see our Guides section.)
The length of time each stage takes depends on a number of factors: How quickly we can get to speak to you and you can then organise your paperwork, the speed of solicitors, lenders and valuers involved and the chain (if any).
We will take time to understand the timescales you would like to meet and will tell you if they are realistic. We will then liaise with and indeed chase all the parties involved to try to help you meet your deadlines – and keep you informed throughout.
How often will our team contact you?
- Your adviser will do all they can to keep you fully informed by committing to the following:
- Contacting you in the way you find most convenient - by phone or email or whats app
- Contacting you regularly to update you on progress
What if anything goes wrong?
Of course, with so many people involved, problems can occur from time to time during a mortgage application. Having helped people arrange mortgages for many years, we know what to expect - and how to prevent many problems occurring.
If something does crop up, rest assured we'll address it as quickly as possible. And of course, we'll always keep you fully informed.